Trinexum Resource Center

A member is missing from the Corporate Management membership document

Last Updated: Nov 25, 2015 12:03PM CST
Corporate Management Membership FAQ
 

If a member is missing from the corporate management membership payments tab, what could be the reason?
 
  • Is the member still active?  In order for a member to display on the payments tab they MUST be an active member. 
  • Is the person that is missing the Billable Member?  The payments tab will only display the billable member on the membership.
  • Is the member linked to the corporation on the demographic tab in People & Families? In order for the member to show up on the payments tab they will need to have the corporation selected on their Demographic tab under Back Office > People > People & Families.
  • Does the member have a balance?  Without a membership Outstanding Balance the Corporate Management membership payment area won’t include that member.  To see if the member has a balance, go to their Smart Cart record and look at their Outstanding Balances. 

Contact Us

41273ea14487a8074ea26bf7589054e2@daxkotrinexum.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete